421 Privacy Policy — Our Commitment to Your Data
This Privacy Policy explains how the 421 platform collects, uses, stores, and protects your personal information as a user in Malaysia. We are committed to keeping your privacy protected at all times.
Last updated: January 2026
Information We Collect from Users
When you register and use the 421 platform, we collect several categories of information to ensure our services run smoothly, securely, and in line with your needs.
Account information: Your full name, date of birth, phone number, email address, and identity verification details provided during account registration.
Device and browser information: Device type, operating system, browser version, IP address, and general location data used to verify legitimate access and detect suspicious activity.
Payment information: Payment method details such as your bank name, partially masked account number, and transaction records in MYR (RM). We do not store your full card number or banking passwords.
Usage data: In-platform activity records including games played, bets placed, active session duration, and transaction history.
Cookies and tracking data: Data collected via cookies and similar technologies to enhance your browsing experience and platform functionality.
Why This Information Is Required
421 uses the information collected solely for legitimate and transparent purposes, including:
- Verifying user identity and preventing fraud during registration and login.
- Processing deposits and withdrawals in MYR (RM) via FPX, GrabPay, and Touch 'n Go eWallet.
- Providing effective, responsive customer support in Bahasa Malaysia.
- Complying with Malaysian legal requirements relating to anti-money laundering and data protection.
- Improving platform performance and security based on usage patterns.
- Sending account-related communications such as transaction confirmations and security notifications.
Cookies & Tracking Technologies
Platform 421 uses session cookies and persistent cookies to keep core platform functions running properly. Session cookies expire automatically when you close your browser, while persistent cookies are stored for a set period to remember your login and preferences.
We also use internal analytics technology to understand how users interact with the platform. This data is used in aggregate form and cannot be attributed to any individual. You can manage cookies through your browser settings, though disabling certain cookies may affect the functionality of some parts of the 421 platform.
We do not use third-party advertising cookies that track your activity across other websites.
Data Storage, Security & Third-Party Sharing
Storage & Security
All 421 user data is stored on secure servers with SSL encryption. We enforce strict access controls to ensure that only authorised personnel can access sensitive user information. Financial transaction data is retained in accordance with the periods required under Malaysian law.
We conduct regular security audits and employ multi-layered protection to prevent data breaches, including firewalls, real-time threat monitoring, and data recovery procedures.
Third-Party Sharing
421 does not sell, rent, or share users' personal information with third parties for marketing purposes. Your information may only be shared in the following circumstances:
- Authorised payment processors (FPX, GrabPay) for the purpose of completing transactions.
- Malaysian authorities where required by law or court order.
- Technical service providers bound by strict confidentiality agreements.
Your Rights as a 421 Platform User
You have the right to request a copy of the personal information we hold about you. Requests can be submitted by email to the 421 support team and will be processed within 14 business days.
If your information is inaccurate or outdated, you may submit a correction request through the account profile section or by contacting 421 support. We will update your records within a reasonable timeframe.
You may request account closure and deletion of your personal data, subject to mandatory retention requirements under Malaysian law. Financial transaction data may need to be retained for a specified period.
Changes to This Privacy Policy
421 reserves the right to update this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer to Malaysian users.
The latest version of the Privacy Policy will always be available on this page, along with the date it was last updated. Continued use of platform 421 after any changes constitutes your acceptance of the revised policy.
For significant changes, we will make reasonable efforts to notify active users via email or in-platform notifications.
How to Reach Our Support Team
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the 421 support team through the following channels:
- Email: [email protected]
- FAQ: Visit our FAQ ours.
- Account: Log in and use the help section within the platform.
We will endeavour to respond to all privacy-related enquiries within 5 to 10 business days.